srbWarehouse FAQs

The answers to all your burning questions…

When will my item arrive?
As soon as you place you’re order our dispatch team get to work quality checking and arranging the appropriate delivery method. They will then contact you (normally within 2 working days) to schedule a delivery that is convenient to you. If you need the item in a hurry, feel free to call us to discuss .

Can you deliver to a different address?
Absolutely – simply enter the alternative delivery address as you go through the check out process. To do this you will need to go through the 3D secure system, which is now a standard feature of most credit or debit cards.

I don’t live in the UK – can you deliver to me?
Almost certainly, although there may be a charge for delivery. Click here for our full international delivery policy .

Can I return an item?
Of course you can! All we ask is that you let us know as soon as possible (within 7 days from delivery) and ensure that it is available for collection in the original packaging and remains un-used. Click here for our returns policy in detail.

Help! I have received a damaged item!
Contact us as soon as possible (within 7 days from the delivery date) so that we can replace the damaged part as quickly as possible for you. Click here for more information on how we deal with shipping damage.

I don’t have a copy of the assembly instructions.
Contact us – and we will get a new set over to you by e-mail as soon as we can.

I’m not confident with self-assembly – can you help?
We don’t currently offer an assembly service on any of our products. If you do struggle please contact us and our technical team will be able to help remotely, although this is very unlikely as the instructions are very clear (something we are constantly working on and improving).

I don’t want to take delivery right away – can I delay?
Absolutely – please contact us to arrange this.

Will my credit card details be safe if I buy online?
Definitely – this is something we take very seriously. Payment is taken through a secure server hosted by HSBC – if in doubt always check for the ‘closed padlock’ at the top right hand side of the address bar in your browser window.