Returns Policy

The definitions set out in the terms and conditions section shall apply to this Returns Policy Section.

1. Cooling off period
If for any reason you are unhappy with any item purchased from us, you can elect to return it to us within the period of 7 days commencing on the day following delivery of the item to you provided always:

A.     the item is unused, has not been assembled in whole or in part, and is in the condition in which it was sent to you;

B. the item is in its original packaging (see further notes below);

C. you agree to pay the costs of the return shipping to us; and

D. such notification is in writing. An email addressed and sent to returns@srbWarehouse.com will be sufficient for these purposes. Where posting such notice, we advise that a certificate of posting be obtained.

On receipt of the item by us and providing points A to D (inclusive) have been complied with, we shall refund to you your original purchase price for the item within a period of 30 days of receipt of the returned item by us. For the avoidance of doubt, original and/or return shipping costs shall not be reimbursed.
 

Please note, the return of damaged, faulty or incorrect items is detailed below.
 
Where an item is to be returned to us (for any reason) you are under a statutory duty to take reasonable care to ensure that the goods are not damaged in transit or damaged whilst in your possession. To minimise the risk of damage, it is recommended that you call a member of the Customer Services team for advice on how best to pack and protect an item. See Contact Us.

[2. If damage to the packaging and/or content is clear upon delivery
If the outer packaging is clearly damaged upon delivery and/or you suspect the contents have or may have been damaged, simply refuse to take delivery of the item. The courier will then return the item to srbWarehouse. To ensure we can organise a replacement for you, please email returns@srbWarehouse.com giving a brief description of the damage.

Please note, even where no damage can be seen, you should always sign the courier paperwork as "contents unchecked". Do not be put off by the lack of space or the lack of a designated box, simply write across the paperwork and/or screen as appropriate. Failure to do so will affect your right to a replacement or a full refund and you will be required to pay a secondary shipping price should a replacement be issued.

3. If the contents are damaged when you open the box

If you take delivery of an item and the contents are clearly damaged, you should advise us within 7 days of the receipt of the item by you. The matter will then be dealt with in accordance with our Refunds and Replacement policy noted below.

4. If the item is faulty
If you take delivery of an item and the item is faulty, you should notify us as soon as reasonably practicable and always within 7 days of receipt of the item by you. The matter will then be dealt with in accordance with our Refunds and Replacements policy noted below.

5. If the item is not what you ordered.
If you take delivery of an incorrect item, please Contact Us within 7 days of receipt of the item by you and we shall arrange for its collection and for the correct item to be dispatched. Please note, any replacement item will be shipped on a standard delivery basis.

Returns if goods are not suitable

It is your responsibility to ensure that any item purchased from us is suitable for your purposes and meets your required specification. If you are unclear as to whether or not an item is suitable for your purpose, we will endeavour to advise you to the best of our ability, however, the commercial decision to purchase an item remains with you. If a product once purchased is subsequently shown not to be suitable, a refund cannot be granted, save where the requirements set out in paragraph 1 (Cooling Off) can be met.
 
6. Refunds and Replacements
Where an item is damaged and/or faulty, we reserve the right to repair the item in the first instance. If reasonably practicable, we will ask you to provide digital photographs to assist in the diagnosis of a fault or degree of damage. The inability to provide such photographs DOES NOT affect your right to a replacement or refund, it merely speeds up the process of resolving the problem.

Where we are unable to remotely fix a damaged or faulty item, and/or digital photographs cannot be provided, we shall arrange for the collection of the item. On receipt of the item by us and the verification by us that the item has an inherent fault and/or is damaged, we shall refund all monies in full as soon as reasonably practicable including the cost of the return shipping which is payable by you in the first instance.

Any product purchased under the pre-built ready to go service cannot be returned unless the product is faulty or has otherwise been incorrectly supplied.

If an item is returned to us (save where the item is legitimately returned under paragraph 1 above) and no fault or damage is found, no refund of any monies can be made. You will further be responsible for the cost of returning the item to your nominated address.

7. Replacements

Please note, that all items sold by us are sold at extremely competitive prices. If a product proves to be damaged or faulty and it cannot be fixed, it can, in some circumstances, be uneconomic for us to issue a replacement. In these circumstances, we reserve the right to refund monies in full in the alternative.

Please note, a replacement may prove uneconomic where you have failed to sign the delivery notes as "contents unchecked". Therefore, it is very important that such notes are added to the delivery note.

8. Return address and additional information

You are entitled to use a carrier of your own choice, however, we recommend that you use the carrier nominated by us. Where returns are necessary, we can organise this for you and this should be arranged directly with a member of the srbWarehouse team. Where palletised or freight carriage is required, we would recommend that you work with us to ensure the safe return of the product(s) to us.

The returns address is:
Returns
SrbWarehouse
Pound House
Churchend
Wotton Under Edge
Gloucestershire
GL12 8LJ

Please note that we cannot accept returns delivered in person.