Terms and Conditions

This section contains certain terms and conditions which apply to transactions conducted via this website. Further specific conditions are set out in the Returns Policy and the Warranty each of which together with these terms and conditions comprise the Terms and Conditions. The Terms and Conditions apply to each sale conducted via this website and transactions where payment has been made via the telephone with our Customer Sales Teams.

Definitions

In these terms and conditions, "we" and "us" means srbWarehouse, a trading division of Expert Purchasing Solutions Limited (full information on which is set out in About Us).

Formation of agreement

An agreement for us to sell you goods is made on the basis of the Terms and Conditions, when we accept your order for goods through the Website. Such agreement is referred to as the “Agreement”.

The description of the goods, price, currency, VAT, insurance and delivery costs are set out in each product advert. Where delivery is required to an international destination or a UK destination other than mainland UK (as defined in each product advert), such information forms part of these Terms and Conditions and the Agreement.

Orders

Orders shall be accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in a country to which we are currently able to deliver to and your credit and/or debit card is authorised for the transaction. Orders will be rejected if your delivery address does not match the billing address against which your credit or debit card is registered. Please see our Security Policy for further information.

We do, in exceptional circumstances, reserve the right to reject any order. Such rejection will be at our sole discretion. In these circumstances, your credit or debit card will be refunded in full as soon as is reasonably practicable.

Acceptance of your order

We will confirm receipt and acceptance of your order by way of confirmatory email. A receipt will be issued to you at the same time. Such receipt should be retained for future reference. See our Delivery Policy for details on tracking orders.

Payment

Payment for the goods and shipping (where applicable) is payable in full at the time the order is placed by way of credit card and/or debit card. Acceptance of your order is conditional on your selected method of payment being cleared in full. No item shall be despatched until such payment has been cleared.

Delivery Dates

Unless we specify otherwise, delivery dates will be in accordance with the Delivery Policy.

Access to the Website and content

We are continually improving our goods, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.

We try to ensure that pictures of the goods on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the goods themselves must be expected.

We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.

Scope of advertisements

The content of the Website is directed at those who access the site from the United Kingdom. Whilst we ship many of our products internationally, we make no representation or warranty that any goods referred to in the Website are available or are otherwise suitable for use outside the United Kingdom.

Ownership

You will only own the goods once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Whilst in your possession and until ownership has passed to you in full, it is your responsibility to ensure the good are stored appropriately.

Exchange or refund

Exchanges and refunds are available in accordance with our Returns Policy.

Liability

We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.

We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.

Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.

Statutory Rights

These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

Matters outside our control

We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

E-mail

E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.

General

We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

We assume no responsibility for the contents of any other websites to which the Website has links.

We do not give any warranty that the Website is free from viruses or anything else that may have a harmful effect on any technology.

If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect immediately.